Job Description
Join our award-winning team at the Denver Grand Hotel as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in the heart of downtown Denver. This full-time position offers competitive pay, comprehensive benefits, and opportunities for career growth in the vibrant hospitality industry. If you thrive in fast-paced environments and take pride in creating memorable stays, we want to meet you!
Responsibilities
- Check-in/check-out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, complaints, and requests with professionalism and empathy
- Process payments, manage cash floats, and reconcile daily transactions
- Coordinate with housekeeping and maintenance teams for room status updates
- Upsell hotel amenities and services to enhance guest experience
- Maintain security protocols for guest keys and sensitive information
- Complete daily reports and administrative tasks as assigned
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management systems (Opera, Fidelio, or similar)
- Strong communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic mathematical aptitude for financial transactions
- Valid Colorado driver's license (if driving shuttle)
- Ability to stand for extended periods and lift 25 lbs
- High school diploma or equivalent required