Job Description
Join our award-winning team at the prestigious Denver Grand Hotel! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences in the heart of downtown Denver. This full-time role offers competitive pay, comprehensive benefits, and career growth in Colorado's thriving hospitality industry. Be the first face our guests see as they experience luxury mountain-inspired hospitality.
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage reservations and optimize room occupancy through strategic allocation
- Resolve guest inquiries and concerns promptly with solution-oriented approaches
- Process payments, manage billing discrepancies, and maintain financial accuracy
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management systems (Opera) for inventory and reporting
- Uphold brand standards through personalized service and attention to detail
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Proficiency in hotel management systems (Opera, Fidelio) preferred
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments with composure
- Valid Colorado driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Denver attractions and local area
- Professional appearance and polished communication style