Job Description
Join our award-winning downtown Columbus hotel as a Front Desk Agent! We're seeking a charismatic professional to deliver exceptional guest experiences while managing check-in/check-out operations. This role is perfect for detail-oriented individuals passionate about hospitality excellence. Enjoy competitive pay, comprehensive benefits, and a vibrant team environment in Ohio's capital city.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS
- Handle guest inquiries with personalized service solutions
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for room readiness
- Execute upselling strategies for room upgrades and amenities
- Resolve guest complaints promptly and professionally
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent
- Valid Ohio driver's license
- Basic knowledge of Columbus attractions and services