Job Description
Join our award-winning luxury beachfront resort as a Front Desk Agent and become the heart of our guest experience! We're seeking a charismatic hospitality professional to deliver exceptional service in Virginia Beach's premier coastal destination. You'll handle check-ins, manage reservations, and create memorable stays for international travelers and local guests alike. Enjoy competitive pay, resort discounts, and career growth in a vibrant tourism hub.
Responsibilities
- Seamlessly manage guest check-in/check-out processes using PMS systems
- Handle reservation inquiries and optimize room allocations
- Resolve guest concerns with empathy and problem-solving skills
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Market resort amenities and local attractions to guests
- Maintain a clean, organized front desk environment
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with Opera, Fidelio, or similar PMS software
- Exceptional communication and conflict resolution abilities
- Valid Virginia hospitality certification preferred
- Flexible availability including weekends/holidays
- Basic knowledge of Virginia Beach tourism landscape
- High school diploma or equivalent required
- Strong attention to detail and multitasking skills