Job Description
Join our award-winning team at Grand Horizon Hotels as a Front Desk Agent and become the heart of our guest experience! We're seeking passionate hospitality professionals to deliver exceptional service in Austin's vibrant downtown. Immediate openings available for dynamic individuals who thrive in fast-paced environments. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement within our luxury hotel group.
Responsibilities
- Check in/out guests efficiently using PMS systems while maintaining accuracy in reservation details
- Handle guest inquiries, resolve issues, and provide local recommendations to enhance stays
- Manage room inventory, process payments, and coordinate with housekeeping/room service
- Execute upselling strategies for room upgrades and hotel amenities
- Maintain cleanliness and organization of the front desk area
- Collaborate with security team to ensure guest safety and property security
- Participate in daily briefings and adhere to all brand standards
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera, Fidelio, or similar property management systems
- Exceptional communication skills with fluency in English (Spanish bilingual preferred)
- Ability to multitask in high-pressure situations with composure
- Valid Texas driver's license and clean driving record (if required for shuttle duties)
- Flexible availability including nights, weekends, and holidays
- Basic math skills for cash handling and billing accuracy
- Professional appearance and positive attitude