Job Description
Join our award-winning team at Pacific Gateway Hotel & Resort as a Front Desk Agent! This entry-level position is perfect for hospitality enthusiasts eager to launch their career in Long Beach's vibrant tourism scene. We offer comprehensive training, career advancement opportunities, and a supportive work environment where your guest service skills will shine. Enjoy competitive pay, employee discounts, and the chance to become part of Southern California's premier hospitality destination.
Responsibilities
- Provide exceptional check-in/check-out experiences for hotel guests
- Manage reservations and room assignments using PMS software
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Execute upselling strategies to enhance guest experience
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Proficiency in basic computer applications
- Strong communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Professional appearance and positive attitude
- Basic knowledge of Long Beach attractions and services
- Valid California driver's license (for occasional errands)