Job Description
Join the award-winning team at Grand Plaza Hotel, Dallas' premier luxury destination! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries. Enjoy competitive benefits, career growth opportunities, and a vibrant downtown location. If you're passionate about hospitality and thrive in fast-paced environments, apply today!
Responsibilities
- Efficiently manage guest check-in/check-out processes with speed and accuracy
- Handle reservation modifications, cancellations, and room assignments
- Resolve guest concerns promptly and professionally using conflict resolution skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and valet services
- Utilize property management systems (Opera/PMS) effectively
- Uphold brand standards through exceptional service delivery
- Assist with VIP guest requests and special arrangements
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and decision-making abilities
- Flexibility to work evenings, weekends, and holidays
- Basic math and cash handling skills
- Valid Texas driver's license (for valet coordination)