Job Description
Launch your hospitality career with Grand Hospitality Group! We're seeking enthusiastic Front Desk Agents for our Richmond, Virginia location. No experience required – we provide comprehensive training to help you succeed. As the first point of contact for our guests, you'll create memorable experiences while learning essential hospitality skills. Join our award-winning team and grow your career in a supportive environment where your passion shines.
Responsibilities
- Check-in/out guests efficiently with warm professionalism
- Manage reservations and room assignments accurately
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain cash drawer accountability
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service
- Assist with valet services and luggage handling
Qualifications
- High school diploma or equivalent required
- Outstanding communication and interpersonal skills
- Basic computer proficiency (MS Office)
- Strong attention to detail and organizational abilities
- Positive attitude and customer-focused mindset
- Ability to work flexible shifts (evenings/weekends)
- No prior experience needed – training provided