Job Description
Join our award-winning team at Grand Harbor Hotel as a Front Desk Agent! We're seeking charismatic professionals to create unforgettable guest experiences in the heart of Tampa. This full-time role offers competitive pay, benefits, and growth opportunities in a luxury hospitality environment. If you thrive in fast-paced settings and possess exceptional people skills, we want to meet you!
Responsibilities
- Efficiently check in/out guests while maintaining accuracy in reservation systems
- Handle guest inquiries with professionalism and problem-solving expertise
- Process payments, manage billing, and maintain financial records
- Coordinate with housekeeping, valet, and maintenance teams
- Upsell hotel amenities and services to enhance guest satisfaction
- Execute emergency procedures with calm authority
- Maintain immaculate front desk appearance and organization
Qualifications
- Minimum 2 years hospitality or customer service experience
- Proficiency in Opera/PMS property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask during peak hours with composure
- Valid Florida driver's license (required for valet coordination)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Tampa attractions and local area