Job Description
Join our dynamic team at Grand Hospitality Cleveland as a Front Desk Agent and become the welcoming face of our premium downtown hotel. We're seeking energetic professionals who thrive in fast-paced environments and are passionate about delivering exceptional guest experiences. With flexible shift schedules including nights, weekends, and holidays, this role offers the perfect opportunity to grow your hospitality career while exploring Cleveland's vibrant culture.
Responsibilities
- Check in/out guests efficiently using property management systems
- Handle guest inquiries with exceptional customer service
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance teams
- Resolve guest complaints promptly and professionally
- Market hotel amenities and local attractions
- Maintain accurate reservation records
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Proficient with hotel software (e.g., Opera, PMS)
- Basic math and cash handling abilities
- Positive attitude and professional appearance