Job Description
Are you a people person looking for a rewarding career in hospitality?
We are currently seeking a Front Desk Agent to join our premium hotel team in Pennsylvania. As the first point of contact for our guests, you will play a pivotal role in ensuring an exceptional stay. We pride ourselves on our weekly pay structure and commitment to employee satisfaction.
In this role, you will manage front desk operations, handle reservations, and provide top-tier customer service. If you are organized, professional, and ready to grow your career in the hospitality industry, we want to hear from you.
Responsibilities
- Check guests in and out efficiently using the Property Management System (PMS).
- Greet guests warmly upon arrival and provide a personalized welcome experience.
- Answer incoming calls and respond to emails with a professional and friendly tone.
- Handle guest inquiries, requests, and resolve any issues or complaints promptly.
- Manage the front desk cash drawer and process transactions accurately.
- Assist with lobby maintenance, ensuring a clean and inviting atmosphere.
- Collaborate with housekeeping and maintenance teams to ensure guest room readiness.
Qualifications
- High school diploma or GED equivalent.
- Previous experience in a front desk or hospitality role is preferred.
- Strong computer skills, including proficiency with Microsoft Office and reservation software.
- Excellent verbal and written communication skills.
- Ability to work flexible shifts, including weekends and holidays.
- Professional appearance and a positive attitude.