Job Description
Join our dynamic team as a Front Desk Agent at Hospitality Plus Inc. in Indianapolis! We're seeking enthusiastic individuals to deliver exceptional guest experiences at our downtown location. No prior experience required – we provide comprehensive training to help you thrive in this fast-paced hospitality role. Perfect for career starters looking to grow in the service industry.
As the first point of contact for our guests, you'll create memorable interactions while managing check-ins, check-outs, and inquiries. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing company.
Responsibilities
- Manage guest check-in/check-out processes efficiently using hotel management software
- Handle guest inquiries and resolve concerns with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Assist with reservation management and room assignments
- Perform daily audits of front desk operations and documentation
- Uphold brand standards through consistent service excellence
Qualifications
- High school diploma or equivalent (GED)
- No experience required – training provided
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Reliable transportation and punctuality
- Must pass background check and drug screening