Job Description
Join the award-winning Grand Seattle Hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking charismatic professionals to deliver exceptional service in one of America's most vibrant cities. Enjoy competitive compensation, comprehensive benefits, and career growth in a luxury environment where every guest interaction matters.
Responsibilities
- Manage check-in/check-out processes with precision and warmth
- Handle guest inquiries via phone, email, and in-person
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management systems for reservation tracking
- Upsell hotel amenities and local experiences
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hospitality/customer service experience
- Proficiency in hotel management software (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Valid Washington State driver's license (if required for airport runs)
- Basic first aid/CPR certification preferred
- Knowledge of Seattle attractions and transportation
- Ability to stand for extended periods