Job Description
Join our award-winning luxury hotel in the heart of Charlotte as a Front Desk Agent! We're seeking a charismatic hospitality professional to create unforgettable guest experiences. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of America's fastest-growing cities.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with personalized service
- Manage room reservations, billing inquiries, and VIP guest requests
- Coordinate with housekeeping, maintenance, and security teams
- Handle guest complaints with professionalism and solution-oriented mindset
- Process payments and maintain accurate guest records
- Promote hotel amenities and local attractions to enhance guest stays
- Contribute to a positive team environment through daily briefings
Qualifications
- High school diploma or equivalent; hospitality degree preferred
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera/PMS property management systems
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Valid North Carolina driver's license (if required for errands)
- Basic knowledge of Charlotte tourism attractions
- Fluency in English; Spanish proficiency highly valued