Job Description
Join our prestigious Miami Beach hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking a charismatic professional to deliver world-class service at our oceanfront property. You'll manage check-in/out processes, handle guest inquiries, and resolve issues with grace. This role offers growth opportunities within our luxury hospitality brand while working in Miami's vibrant tourism hub. Enjoy competitive pay, benefits, and a dynamic team environment.
Responsibilities
- Seamlessly manage guest check-in/check-out procedures using hotel software
- Process payments and accurately maintain guest folios
- Coordinate with housekeeping, concierge, and maintenance teams
- Resolve guest concerns promptly and professionally
- Execute upselling strategies for room upgrades and amenities
- Maintain strict confidentiality of guest information
- Participate in daily briefings and training sessions
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Flexible availability including nights, weekends, and holidays
- Valid Florida driver's license preferred
- Fluency in English and Spanish required
- Basic knowledge of Miami tourism attractions