Job Description
Join our award-winning hospitality team at Grand Plaza Hotel as a Front Desk Agent! We're seeking friendly, energetic professionals to deliver exceptional guest experiences during weekend shifts. No prior experience required – we provide comprehensive training to set you up for success. Enjoy a vibrant downtown location, competitive pay, and opportunities for career growth in Sacramento's premier hotel environment.
Responsibilities
- Warmly greet and check-in/check-out hotel guests with efficiency and professionalism
- Manage reservations, room assignments, and billing inquiries
- Handle guest requests and resolve service issues promptly
- Process payments and maintain accurate cash drawer procedures
- Coordinate with housekeeping and maintenance teams for guest needs
- Answer multi-line phone calls and route communications
- Assist with valet services and luggage handling
- Maintain clean and organized front desk area
Qualifications
- No experience required – full training provided
- High school diploma or equivalent
- Exceptional customer service orientation
- Strong communication and interpersonal skills
- Basic computer proficiency (typing, reservation systems)
- Ability to stand for extended periods and lift 25 lbs
- Flexible weekend availability (Fri-Sun)
- Positive attitude and problem-solving mindset