Job Description
Join our award-winning team at Grand Plaza Hotel Fresno, where we deliver exceptional hospitality experiences 24/7. We're seeking dedicated Night Auditor professionals to ensure seamless operations during overnight hours. This pivotal role combines guest service excellence with meticulous financial management in a dynamic environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in California's vibrant Central Valley hospitality scene.
Responsibilities
- Manage front desk operations during overnight shifts, including check-ins/check-outs and guest inquiries
- Perform daily reconciliation of cash, credit card transactions, and folio accounts
- Monitor security systems and respond to emergency situations per protocol
- Coordinate with housekeeping and maintenance teams for room status updates
- Generate end-of-day reports and prepare for next-day operations
- Uphold brand standards through personalized guest interactions
- Address guest concerns promptly to ensure satisfaction
Qualifications
- Minimum 1 year hotel front desk or night audit experience
- Proficiency in Opera or similar property management systems
- Strong mathematical aptitude and attention to detail
- Exceptional problem-solving and conflict resolution skills
- Ability to work independently with minimal supervision
- Valid California driver's license (if required for errands)
- Flexible availability including weekends and holidays
- Basic knowledge of Fresno area attractions/services