Job Description
Join our award-winning team at Grand City Hotels as a Front Desk Agent! We're seeking charismatic hospitality professionals to deliver exceptional guest experiences at our iconic downtown Chicago location. As the first point of contact, you'll create memorable moments while managing check-in/check-out processes, coordinating with housekeeping and concierge teams, and resolving inquiries with precision. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in one of the world's most vibrant cities.
Responsibilities
- Efficiently manage guest registration, check-out, and billing processes using hotel management systems
- Proactively anticipate guest needs and deliver personalized service exceeding expectations
- Resolve guest concerns promptly with empathy and problem-solving skills
- Coordinate with housekeeping, maintenance, and F&B departments for seamless operations
- Process payments and manage cash drawer with strict financial accuracy
- Maintain detailed knowledge of hotel amenities, local attractions, and events
- Assist with training new team members and maintaining service standards
Qualifications
- Minimum 2 years front desk experience in luxury or boutique hotel environment
- Proficiency in Opera, Fidelio, or similar property management systems
- Exceptional communication skills with fluency in English (Spanish proficiency preferred)
- Strong problem-solving abilities and conflict resolution techniques
- Ability to multitask effectively during high-volume periods
- Valid Illinois driver's license with clean driving record
- Availability to work flexible shifts including nights, weekends, and holidays
- Professional appearance and polished interpersonal demeanor