Job Description
Join our award-winning team at Grand Plaza Hotel and kickstart your hospitality career! We're seeking energetic and customer-focused Front Desk Agents to deliver exceptional guest experiences in the heart of Albuquerque. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries. Enjoy competitive pay, comprehensive training, and opportunities for advancement in a dynamic work environment.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel software
- Handle reservation inquiries and modifications with precision
- Address guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Provide local recommendations and tourism information
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service or hospitality experience preferred
- Proficiency in basic computer applications
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Flexible availability including evenings, weekends, and holidays
- Basic math and cash handling skills
- Positive attitude and problem-solving mindset