Job Description
Join our award-winning team at the Grand Horizon Hotel, where exceptional service meets modern luxury in the heart of Portland. We're seeking a charismatic Front Desk Agent to create memorable experiences for our international guests while enjoying the flexibility of weekly pay. This role offers growth opportunities in one of Oregon's most vibrant hospitality destinations.
Responsibilities
- Deliver personalized check-in/check-out experiences with warm hospitality
- Manage reservations using Opera property management system
- Resolve guest inquiries with prompt, solution-oriented communication
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Upsell premium services and local experiences
- Maintain immaculate front desk appearance and organization
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management software (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Flexible availability including weekends and holidays
- Valid Oregon driver's license (for valet duties)
- Basic knowledge of Portland attractions and transportation
- High school diploma or equivalent required