Job Description
Join our award-winning team at Grand Hotel Milwaukee, where hospitality meets excellence! We're seeking passionate individuals to create memorable guest experiences as our newest Front Desk Agent. This entry-level position offers comprehensive training and career growth opportunities in the heart of downtown Milwaukee. Perfect for recent graduates or career changers eager to thrive in a dynamic hospitality environment.
Enjoy competitive pay, flexible scheduling, and a supportive team culture. Our hotel is steps from Milwaukee's vibrant attractions and offers free employee parking and meal discounts. Apply today to start your journey in the hospitality industry!
Responsibilities
- Deliver exceptional guest service through check-in/check-out processes and personalized assistance
- Manage reservations, room assignments, and billing inquiries with precision
- Handle guest complaints promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for room readiness
- Utilize hotel management software (Opera) efficiently
- Assist with valet services and concierge requests
- Uphold brand standards and safety protocols at all times
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service or hospitality experience preferred
- Strong communication and problem-solving abilities
- Basic computer literacy and comfort with reservation systems
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Flexibility to work evenings, weekends, and holidays
- Valid Wisconsin driver's license (for valet duties)