Job Description
Join our award-winning team at Grand Minneapolis Hotel, where luxury meets Midwestern hospitality! We're urgently seeking dynamic Hotel Front Desk Agents to deliver exceptional guest experiences during our peak season. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, resolving inquiries, and coordinating seamless operations. This urgent opening offers competitive pay, comprehensive benefits, and opportunities for career growth in one of America's most vibrant cities. Shift work required—including nights, weekends, and holidays. Apply today and become part of our family!
Responsibilities
- Manage guest check-ins/checkouts with precision and warm hospitality
- Handle reservation modifications, cancellations, and special requests
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments, manage cash floats, and maintain accurate billing records
- Coordinate with housekeeping, maintenance, and valet services
- Execute daily shift duties including end-of-day reconciliation
- Uphold brand standards and safety protocols at all times
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or PMS property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, holidays
- Basic math skills for cash handling and billing
- Valid Minnesota driver's license preferred
- High school diploma or equivalent required
- Ability to stand for extended periods and lift up to 25 lbs