Job Description
Join our award-winning team at Grand Hotel Oklahoma City as a Front Desk Agent! We're urgently seeking charismatic hospitality professionals to deliver exceptional guest experiences in the heart of Oklahoma City. This is a rare opportunity to grow your career in a luxury environment with competitive benefits and advancement opportunities. If you thrive in fast-paced settings and possess genuine passion for customer service, apply today!
Responsibilities
- Check in/out guests efficiently while maintaining warm, professional demeanor
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and escalate complex issues appropriately
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and maintain accurate financial records
- Utilize hotel management software (Opera) for all operations
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency in Opera or PMS systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Oklahoma driver's license and clean driving record
- Basic knowledge of local attractions and services
- High school diploma or equivalent required