Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Grand Harbor Hotel in downtown Tampa! We're urgently seeking energetic professionals to deliver exceptional guest experiences during our high-demand shift schedule. This role is perfect for night owls and early birds who thrive in dynamic environments. Enjoy competitive compensation, complimentary hotel stays, and growth opportunities within our expanding hospitality empire. Apply today to become part of Tampa's premier hospitality experience!
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservations, inquiries, and resolve guest concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through professional appearance and service excellence
- Utilize property management systems (Opera) for all transactions
- Assist with emergency procedures and security protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Flexible availability for day/night/weekend shifts
- Proficiency in property management software (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Florida driver's license (if required for errands)
- Basic knowledge of Tampa attractions and transportation