Job Description
The Louisville Grand Hotel is seeking dedicated and charismatic individuals to join our elite hospitality team. We are currently hiring for Full-Time Hotel Staff positions to deliver world-class service to our distinguished clientele. If you have a passion for creating memorable guest experiences and thrive in a fast-paced environment, this is the opportunity for you.
As a member of our team, you will be the face of our brand. We pride ourselves on luxury, efficiency, and warm hospitality. We offer a competitive benefits package, including health insurance, paid time off, and career advancement opportunities.
Responsibilities
- Greet guests with a warm welcome and ensure a seamless check-in and check-out process.
- Manage front desk operations, including answering phones, handling reservations, and processing payments.
- Maintain a pristine lobby area and assist with concierge services.
- Address guest inquiries and resolve any issues promptly to ensure high satisfaction.
- Coordinate with housekeeping and maintenance teams to ensure room readiness and facility upkeep.
- Support special events, weddings, and corporate functions held at the hotel.
- Adhere to all safety protocols and company service standards.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hotel front desk or guest services is preferred.
- Strong communication and interpersonal skills.
- Ability to work flexible shifts, including weekends and holidays.
- Proficiency with MS Office and property management systems.
- Ability to stand for extended periods and lift moderate weights (up to 25 lbs).
- Proactive attitude with a focus on detail and problem-solving.