Job Description
Join our award-winning luxury hotel in the heart of Houston's Galleria District as a Front Desk Agent. We're seeking a charismatic professional to deliver exceptional guest experiences while managing check-in/out processes, reservations, and VIP services. Enjoy competitive benefits including health insurance, 401k matching, and exclusive hotel discounts. Perfect for hospitality professionals passionate about creating memorable stays in Texas' largest city.
Responsibilities
- Manage seamless guest check-in/out procedures while maintaining accuracy in billing and room assignments
- Handle reservation inquiries and modifications across multiple booking platforms
- Resolve guest complaints with professionalism and discretion, escalating complex issues to management
- Coordinate with housekeeping, concierge, and security teams to ensure optimal service delivery
- Process payments and maintain secure financial records using Opera property management system
- Assist with VIP guest requests including special arrangements and personalized experiences
Qualifications
- Minimum 2 years front desk experience in luxury or boutique hotel environments
- Proficiency in property management systems (Opera, Fidelio) and Microsoft Office Suite
- Exceptional communication skills with fluency in English and Spanish preferred
- Valid Texas driver's license with clean driving record for airport shuttle duties
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong problem-solving skills with attention to detail in high-pressure situations