Job Description
Join our award-winning team at Grand Plaza Hotels as a Front Desk Agent and become the heart of our guest experience! We're seeking passionate hospitality professionals to deliver exceptional service in the vibrant heart of downtown Chicago. As the first point of contact for our international clientele, you'll create memorable moments while managing reservations, check-ins/outs, and resolving inquiries with finesse. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement within our luxury hotel chain. If you thrive in fast-paced environments and possess a genuine passion for hospitality, we want you on our team!
Responsibilities
- Manage seamless guest check-in/check-out processes using property management systems
- Handle reservation inquiries, modifications, and confirmations with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments, maintain accurate financial records, and balance daily transactions
- Coordinate with housekeeping, maintenance, and valet departments for guest requests
- Provide local recommendations and personalized concierge services
- Maintain a clean, organized, and welcoming front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera or similar property management systems
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Basic knowledge of hotel operations and hospitality standards
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required