Job Description
Join our award-winning team at the heart of Music City! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences at our luxury downtown Nashville property. If you thrive in fast-paced environments and possess a passion for hospitality, this is your opportunity to shine. We offer competitive compensation, comprehensive benefits, and career growth in one of America's most vibrant cities.
Responsibilities
- Provide exceptional check-in/check-out services while maintaining a warm and professional demeanor
- Manage reservations and room assignments with precision using Opera PMS
- Handle guest inquiries, requests, and complaints with swift resolution
- Process payments and accurately maintain guest folios
- Collaborate with housekeeping and maintenance teams for seamless operations
- Execute upselling strategies for room upgrades and hotel amenities
- Maintain a secure and organized front desk environment
Qualifications
- Minimum 1 year hotel front desk experience preferred
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Strong problem-solving abilities with attention to detail
- Flexible availability including weekends and holidays
- Tennessee hospitality certification (or willingness to obtain)
- Basic knowledge of Nashville attractions and local area