Job Description
Join our award-winning team at Oceanview Hospitality Group as a Front Desk Agent! We're seeking passionate individuals to create unforgettable guest experiences at our premier Virginia Beach location. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career advancement in a dynamic hospitality environment.
As the first point of contact, you'll embody our commitment to excellence while managing check-ins, handling reservations, and resolving guest inquiries with professionalism and warmth. If you thrive in fast-paced settings and possess exceptional customer service skills, we want to meet you!
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries, modifications, and confirmations with precision
- Resolve guest concerns promptly while maintaining service standards
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through attentive service and property knowledge
Qualifications
- 1+ years of hotel or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency in property management systems (e.g., Opera, Delphi)
- Ability to multitask effectively in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- Valid Virginia driver's license (if required for errands)