Job Description
Join our award-winning hospitality team at Grand Bay Hotel as an Entry-Level Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in our vibrant Tampa location. This shift-based role offers competitive pay, comprehensive training, and opportunities for career growth in the luxury hospitality industry.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Manage phone inquiries and handle guest requests with professionalism
- Process payments and manage cash drawer operations
- Coordinate housekeeping and maintenance requests
- Assist with guest complaints and resolve issues promptly
- Maintain lobby cleanliness and professional appearance
- Collaborate with security and management during emergencies
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience preferred
- Strong communication and interpersonal skills
- Basic computer literacy (MS Office, reservation systems)
- Ability to work flexible shifts (nights, weekends, holidays)
- Attention to detail and problem-solving abilities
- Professional appearance and positive attitude