Job Description
Join our award-winning team at Grand Horizon Hotels in Phoenix, AZ! We're urgently seeking charismatic Front Desk Agents to create unforgettable guest experiences in our luxury downtown location. As the first point of contact, you'll embody our brand's commitment to excellence while handling check-ins, managing reservations, and resolving inquiries with professionalism and warmth. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in one of America's fastest-growing hospitality markets.
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes with efficiency and warmth
- Manage room reservations, modifications, and cancellations using Opera/PMS systems
- Handle guest inquiries and resolve complaints with proactive problem-solving
- Process payments, maintain accurate cash drawer, and reconcile daily transactions
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Upsell hotel amenities, dining options, and special promotions
- Maintain organized guest records and confidential information
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in reservation systems (Opera, Fidelio, or similar)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational abilities
- Valid Arizona driver's license (if required for property errands)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Phoenix attractions and local area