Job Description
Embark on an exciting hospitality career with Grand Capital Hotel in the heart of Washington DC! We're seeking passionate Front Desk Agents to create unforgettable guest experiences in our premium downtown location. As the first point of contact, you'll be the face of our luxury hotel, delivering exceptional service while working in a dynamic, team-oriented environment. Join us and grow your skills in one of the world's most vibrant cities!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and optimize room assignments
- Handle guest inquiries and resolve issues with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Conduct safety and security protocols
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Proficient with basic computer applications
- Ability to work flexible shifts including nights/weekends
- Attention to detail and problem-solving abilities
- Professional appearance and positive attitude
- Valid work authorization in the US