Job Description
Join our award-winning luxury hotel in the heart of Portland, Oregon! We're seeking passionate hospitality professionals to deliver exceptional guest experiences. As a key member of our front desk team, you'll be the first point of contact for our discerning guests, ensuring seamless check-ins, personalized service, and memorable stays. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of America's most vibrant cities.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservations, billing inquiries, and payment processing
- Resolve guest concerns promptly and professionally
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records and property management systems
- Upsell hotel amenities and local attractions
- Assist with emergency procedures and safety protocols
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Oregon hospitality alcohol service certification
- High school diploma or equivalent
- Basic knowledge of Portland attractions and transportation
- Positive attitude and commitment to luxury service standards