Job Description
Join the vibrant hospitality scene at Grand Cleveland Hotel as a Front Desk Agent! We're seeking enthusiastic individuals to be the first point of contact for our guests in the heart of downtown Cleveland. No prior experience required—just your passion for service and a willingness to learn. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of Ohio's most dynamic cities. Perfect for career changers or recent graduates looking to launch their hospitality journey!
Responsibilities
- Greet and assist guests with check-in/check-out processes
- Manage reservations and room assignments efficiently
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Operate hotel management systems (training provided)
- Upsell hotel amenities and local attractions
- Maintain a clean and organized lobby area
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Basic computer literacy and willingness to learn systems
- Positive attitude and customer-focused mindset
- Attention to detail and problem-solving abilities
- Reliable transportation to downtown Cleveland location
- No prior experience necessary—comprehensive training provided