Job Description
Join our award-winning hospitality team at the Austin Grand Hotel, where we redefine luxury service in the heart of Texas. We're seeking a dynamic Front Desk Agent to manage our vibrant night operations and create unforgettable guest experiences. As the first point of contact during evening hours, you'll embody our commitment to excellence while ensuring seamless check-ins, resolving inquiries, and maintaining a secure environment. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in one of America's most exciting cities.
Responsibilities
- Manage guest check-ins/check-outs efficiently using Opera PMS system
- Handle guest inquiries with professionalism and problem-solving skills
- Monitor security protocols and respond to emergency situations
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel services and amenities to enhance guest experience
- Prepare end-of-night reports and manage key inventory
Qualifications
- Minimum 1 year hospitality or customer service experience
- Exceptional communication and conflict resolution abilities
- Proficiency with hotel management software (Opera, Fidelio)
- Flexibility to work weekends, holidays, and overnight shifts
- Basic knowledge of Austin attractions and transportation
- Valid Texas driver's license and reliable transportation
- Ability to multitask in fast-paced environments
- High school diploma or equivalent required