Job Description
Join the Grand Plaza Hotel, Atlanta’s premier luxury destination, and be part of our award-winning hospitality team. We’re seeking passionate, guest-focused professionals to elevate our guest experience in the heart of downtown Atlanta. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a dynamic environment.
As a cornerstone of Atlanta’s hospitality scene, we pride ourselves on delivering exceptional service. Our team members thrive in a supportive culture that values excellence, collaboration, and innovation. If you’re ready to build a rewarding career in hospitality, apply today!
Responsibilities
- Deliver exceptional guest service during check-in, check-out, and throughout the guest stay
- Manage reservations, handle billing inquiries, and resolve guest concerns promptly
- Coordinate with housekeeping, maintenance, and F&B teams for seamless operations
- Perform daily inspections of public areas to maintain premium standards
- Assist with event setup and execution for conferences and social gatherings
- Adhere to all safety protocols and brand service standards
- Train new staff members on operational procedures and guest expectations
Qualifications
- Minimum 2 years of hotel or hospitality experience
- Strong communication and problem-solving skills
- Ability to work flexible shifts, including nights, weekends, and holidays
- Proficiency with hotel management software (e.g., Opera, PMS)
- High school diploma or equivalent; hospitality certification preferred
- Ability to lift 25 pounds and stand for extended periods
- Valid Georgia driver’s license (if required for shuttle duties)