Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in vibrant Sacramento! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in our luxury downtown property. Enjoy weekly pay, competitive benefits, and a supportive work environment where your career growth is prioritized. If you're passionate about service excellence and thrive in fast-paced settings, this is your opportunity to shine!
Responsibilities
- Check guests in/out efficiently using Opera property management system
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, manage reservations, and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel services and amenities to enhance guest satisfaction
- Maintain security protocols and safeguard guest confidentiality
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with PMS systems (Opera preferred)
- Strong communication and conflict resolution skills
- Flexible availability including weekends, nights, and holidays
- Basic math and cash handling accuracy
- Valid California driver's license (if required for errands)
- Professional appearance and positive attitude