Job Description
Join our award-winning waterfront hotel in the heart of Long Beach! We're seeking a passionate Front Desk Agent to deliver exceptional guest experiences while showcasing Southern California's hospitality charm. As the first point of contact, you'll create memorable moments for travelers seeking coastal relaxation and urban adventure. Our boutique property offers competitive benefits, career growth opportunities, and a dynamic team environment.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and optimize room allocation
- Resolve guest inquiries with proactive problem-solving
- Operate PMS systems and process payments accurately
- Coordinate with housekeeping and maintenance teams
- Execute upselling for premium rooms and amenities
- Maintain detailed guest preference records
- Uphold brand standards across all interactions
Qualifications
- Minimum 1 year hotel front desk experience
- Proven customer service excellence record
- Proficiency with Opera or similar PMS software
- Exceptional communication and multitasking skills
- Ability to work flexible schedules including weekends
- Basic knowledge of Long Beach attractions and services
- Valid California driver's license preferred
- Fluency in English; Spanish highly desirable