Job Description
Join our award-winning hospitality team at the luxurious Grand Plaza Hotel in the heart of San Jose! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences while managing seamless check-in/out processes. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of California's most vibrant cities. If you thrive in fast-paced environments and possess a passion for service, we want you on our team!
Responsibilities
- Manage guest check-in/out procedures with efficiency and professionalism
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and exceed service expectations
- Operate hotel management systems (PMS) and maintain accurate records
- Coordinate with housekeeping and maintenance teams for guest requests
- Process payments and manage cash drawer operations
- Act as hotel ambassador providing local recommendations
Qualifications
- Previous hotel or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with reservation systems and Microsoft Office
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including nights/weekends
- Professional appearance and positive demeanor
- Valid California driver's license and reliable transportation
- High school diploma or equivalent required