Job Description
Join our dynamic team at Grand Hospitality Group as a Front Desk Agent in vibrant Miami, FL! We're seeking customer service professionals to deliver exceptional guest experiences with weekly pay and flexible shift schedules. Enjoy competitive compensation, growth opportunities, and a supportive work environment in one of America's most exciting cities.
Why You'll Love Working With Us:
- Weekly pay for financial flexibility
- Comprehensive training and career advancement
- Employee discounts on hotel stays and dining
- Health benefits and retirement plans
- Vibrant Miami location near beaches and attractions
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservations, room assignments, and payment processing
- Resolve guest inquiries and coordinate with housekeeping/maintenance
- Maintain accurate records in property management systems
- Uphold brand standards through exceptional service delivery
- Operate switchboard and manage communications
- Execute emergency protocols and security procedures
Qualifications
- High school diploma or equivalent (hospitality degree preferred)
- 1+ years customer service or front desk experience
- Proficiency in reservation systems (Opera, Fidelio)
- Flexible availability for nights/weekends/holidays
- Exceptional communication and conflict resolution skills
- Basic accounting and cash handling abilities
- Valid Florida driver's license (if required for errands)