Job Description
Join our award-winning hospitality team at Grand Plaza Hotel, where we redefine luxury experiences in the heart of Fort Worth! We're seeking a dynamic Night Front Desk Agent to be the welcoming face during our most magical hours. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in one of Texas' premier destinations. As a key ambassador of our brand, you'll create unforgettable guest experiences while working in a vibrant, 24/7 environment.
Responsibilities
- Deliver exceptional guest service through check-in/out procedures and concierge assistance
- Manage reservations, room assignments, and occupancy reports with precision
- Handle guest inquiries, complaints, and special requests with professionalism
- Monitor security protocols and ensure guest safety throughout night operations
- Process payments, maintain accurate cash handling procedures, and reconcile daily transactions
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize property management systems (Opera/PMS) efficiently
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proven ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution skills
- Proficiency with hotel management software and MS Office
- Flexible schedule availability including weekends and holidays
- Texas hospitality certification preferred
- Basic knowledge of Fort Worth attractions and transportation
- Ability to stand/walk for extended periods