Job Description
Join our award-winning team at Grand Plaza Hotel Raleigh, where exceptional service meets Southern hospitality! We're seeking a charismatic Front Desk Agent to create unforgettable experiences for our discerning guests. As the first point of contact, you'll embody our commitment to excellence while handling check-ins, managing reservations, and resolving inquiries with grace. This role offers competitive pay, comprehensive benefits, and growth opportunities in one of Raleigh's premier hospitality destinations.
Responsibilities
- Deliver personalized check-in/check-out experiences using Opera PMS
- Manage guest reservations, VIP requests, and room assignments
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments, handle cash transactions, and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments for guest needs
- Execute upselling strategies for room upgrades and hotel amenities
- Maintain a clean, organized front desk area and lobby environment
Qualifications
- 1+ years hotel front desk or high-level customer service experience
- Proficiency in property management systems (Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid NC driver's license and reliable transportation
- Basic knowledge of Raleigh attractions and local transportation
- High school diploma or equivalent required
- Spanish fluency strongly preferred