Job Description
Join our award-winning downtown Dallas hotel as a Night Shift Front Desk Agent and become the heart of our guest experience! We're seeking a charismatic professional to manage late-night operations, ensuring seamless check-ins, exceptional service, and memorable stays. This role offers competitive compensation, career growth opportunities, and the chance to work in one of Texas's most vibrant cities. If you thrive in dynamic environments and possess a passion for hospitality, apply today!
Responsibilities
- Manage guest check-ins/checkouts with precision and warmth during overnight hours
- Address guest inquiries and resolve issues promptly using problem-solving skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for operational excellence
- Execute emergency procedures and ensure guest safety
- Operate PMS systems (e.g., Opera) and maintain data accuracy
- Upsell hotel amenities and services to enhance guest experiences
Qualifications
- 1+ years front desk or hospitality experience required
- Exceptional communication and conflict resolution abilities
- Proficiency in hotel management software (Opera, FOSSE)
- Strong multitasking skills under pressure
- Flexibility to work nights, weekends, and holidays
- High school diploma or equivalent (hospitality degree preferred)
- Valid Texas driver's license (if required for errands)
- Basic knowledge of Dallas attractions and transportation