Job Description
Join our award-winning team at Grand Orleans Hospitality Group, where Southern charm meets world-class service! We're seeking dedicated Full-Time Hotel Shift Workers to deliver exceptional guest experiences in the heart of New Orleans. As a cornerstone of our operations, you'll ensure seamless 24/7 service while immersing yourself in the vibrant culture of the Big Easy. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in one of America's most iconic hospitality destinations.
Responsibilities
- Provide exceptional customer service to hotel guests during assigned shifts (front desk, housekeeping, or maintenance)
- Handle check-in/check-out processes, reservations, and guest inquiries with professionalism
- Perform routine room cleaning, restocking, and facility maintenance duties
- Collaborate with cross-functional teams to ensure operational excellence
- Adhere to safety protocols and emergency procedures
- Resolve guest issues promptly and maintain high satisfaction standards
- Complete shift documentation and handover reports accurately
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years of hotel or customer service experience
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong communication and problem-solving skills
- Basic computer proficiency and familiarity with hotel management systems
- Physical stamina to stand/walk for extended periods and lift up to 25 lbs
- Valid Louisiana driver's license (if driving required)
- Ability to thrive in a fast-paced, multicultural environment