Job Description
Join our award-winning team at Pacific Gateway Hospitality, where we redefine guest experiences in San Diego's vibrant coastal community. As a Front Desk Agent, you'll be the first point of contact for our discerning international clientele, delivering exceptional service while showcasing the best of Southern California. We offer competitive compensation, comprehensive benefits, and opportunities for career growth in a dynamic hospitality environment. Perfect for energetic professionals who thrive in fast-paced settings and appreciate the beauty of San Diego's lifestyle.
Responsibilities
- Deliver warm, personalized guest check-in/check-out experiences using Opera property management system
- Handle high-volume reservations and room assignments with meticulous attention to detail
- Resolve guest inquiries and concerns promptly, exceeding service expectations
- Process payments accurately and manage cash/credit transactions
- Coordinate with housekeeping and maintenance teams for seamless operations
- Proactively upsell hotel amenities and local attractions to enhance guest stays
- Maintain organized front desk documentation and reporting
Qualifications
- Minimum 1 year front desk or customer service experience in luxury hospitality
- Proficiency with property management systems (Opera/PMS preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Valid California driver's license and reliable transportation
- Basic knowledge of San Diego attractions and transportation
- Professional appearance and positive attitude