Job Description
Join the award-winning team at Grand Hotel Wichita, a premier luxury destination in the heart of Kansas! We're seeking passionate Front Desk Agents to deliver exceptional guest experiences. As the first point of contact, you'll embody our commitment to excellence while enjoying competitive benefits, career growth opportunities, and a vibrant work environment. Apply today to become part of our hospitality family!
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and escalate complex issues
- Coordinate with housekeeping, maintenance, and other departments
- Maintain accurate guest records in hotel management systems
- Process payments and manage cash drawer operations
- Assist with concierge services and local recommendations
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems (e.g., Opera, Amadeus)
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Basic computer literacy and math skills
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required