Job Description
Join our award-winning team at Grand Plaza Hotel Miami, where luxury meets Southern hospitality! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences in our iconic beachfront property. If you thrive in fast-paced environments and possess a passion for service, this is your chance to shine in Miami's vibrant hospitality scene.
As a Front Desk Agent, you'll be the first point of contact for our international guests, ensuring seamless check-ins, managing reservations, and resolving inquiries with professionalism and warmth. Enjoy competitive compensation, flexible scheduling, and opportunities for advancement in one of Miami's premier destinations.
Responsibilities
- Deliver warm, personalized guest check-in/check-out experiences
- Manage reservation systems and optimize room assignments
- Handle guest inquiries with empathy and problem-solving skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Assist with VIP guest requests and special arrangements
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency in Opera or similar PMS software
- Exceptional communication and multitasking abilities
- Fluent English; Spanish proficiency highly valued
- Ability to work flexible shifts including nights/weekends
- Valid Florida driver's license preferred
- Positive attitude under pressure with attention to detail
- High school diploma or equivalent required