Job Description
Join our award-winning luxury hotel in downtown Dallas as a Front Desk Agent! We're seeking a charismatic professional to deliver exceptional guest experiences and drive operational excellence. This full-time role offers competitive benefits, career advancement opportunities, and a dynamic work environment in one of America's most vibrant cities. If you're passionate about hospitality and thrive in fast-paced settings, we encourage you to apply today!
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Manage multi-line phone system and respond to guest inquiries with exceptional service
- Process payments and handle cash/credit card transactions securely
- Coordinate with housekeeping, maintenance, and valet departments
- Upsell hotel amenities and services to maximize revenue
- Resolve guest complaints promptly and maintain high satisfaction scores
- Complete daily reports and maintain key inventory
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficient in hotel management software (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent required
- Valid Texas driver's license preferred
- Fluency in English; Spanish proficiency a plus
- Ability to stand for extended periods and lift 25 lbs