Job Description
Join our award-winning hospitality team at Grand Plaza Hotel as a Front Desk Agent! We're seeking energetic, customer-focused individuals to create memorable experiences for our guests. This entry-level role offers comprehensive training and growth opportunities within our luxury property. If you're passionate about service and thrive in a dynamic environment, apply today to start your hospitality career in Sacramento!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services to enhance guest experience
- Maintain a clean, organized front desk area
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficiency with basic computer applications
- Ability to work flexible shifts including weekends/holidays
- Positive attitude and problem-solving mindset
- Must be authorized to work in the United States