Job Description
Join our award-winning hospitality team as a Front Desk Agent at the luxurious Grand Plaza Hotel in Atlanta. You'll be the heart of our guest experience, creating memorable stays through exceptional service and attention to detail. This full-time role offers competitive benefits, career growth opportunities, and a dynamic work environment in one of Georgia's premier destinations.
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries, modifications, and room assignments with precision
- Resolve guest concerns promptly and maintain high satisfaction standards
- Process payments, manage billing discrepancies, and ensure accurate financial records
- Coordinate with housekeeping, maintenance, and concierge departments
- Uphold brand standards through professional appearance and service excellence
- Assist with special requests and VIP guest experiences
Qualifications
- Minimum 1 year front desk or hospitality experience preferred
- Proficiency with property management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational abilities
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required
- Basic knowledge of Atlanta attractions and local area